How to Request Qantas Compensation for a Delayed Flight?

If you are looking for an Australia based Airline then never forget about Qantas. It is the world's second oldest operating aircraft which not only has a strong reputation but is also known for safety and reliability. If you want to gather information about getting compensation in several circumstances, we are here with thorough knowledge.

What is the Eligibility to Get Qantas compensation for delayed flight?

• An eligibility of passengers to get the compensation depends on the relevant consumer laws that applied to the route and the cause of delay.
• You are generally eligible for qantas flight compensation if your flight departs from an EU or UK airport is operated by this airline and arrives at the final destination 3 hours or more later than scheduled.
• The delay must be due to the circumstances that are under the control of the airline like technical problems or operational issues.

What if the Baggage is Lost?

• Consider your luggage as delayed if it doesn't arrive for up to 21 days.
• If you are not in home port, you will be entitled to claim for the amount as a compensation for usual items that you bought. Keep the receipts of them.
• You also have to claim qantas delayed baggage compensation at the counter or through online means within 21 days of the luggage when it should be reached.
• Please note that if you could not find your luggage within that time frame then consider it as lost.
• You can submit a claim for lost baggage compensation qantas. The amount is limited unless a higher value was declared when checking the bag. The lost baggage compensation qantas amount will be based on the worth of the contents.

What About the Reimbursement for Cancelled Flights?

• The entitlement for a cancelled flight is also based on the applied rules and the given notice period.
• You will be eligible to get fixed compensation of up to €600 if your flight was cancelled less than 14 days before the departure and the cancellation was due to the fault of the airline.
• The airline must offer you the choice between full refund or rerouting to your final destination under comparable transport conditions.
• If the airline cancels, then they will generally re-book you on the next available flight acceptable to you without any charge.
• Alternatively, you are eligible for a refund for the unused portion of your ticket.
• Regardless of compensation, you may also be eligible for the compensation for reasonable expenses while waiting for the alternative flight.

What are the Situations When Compensation Won't be Provided?

• There are specific circumstances that are also known as extraordinary circumstances where the airline is legally exempt from paying the fixed monetary qantas compensation for delayed flight.
• Events outside the control of the airline like severe weather conditions, Air traffic control strikes, political instability or security issues.
• If the cancellation was notified more than 14 days before the scheduled departure date.
• If the flight arrives less than 3 hours late then they are minor delays and not eligible to provide the qantas compensation for delayed flight.
• For the baggage, the airline is generally not liable for damage that occurs due to inherent defects, quality or wear and tear of the baggage itself.

What is the Exact Compensation Amount?

• The fixed monetary qantas compensation for delayed baggage or qantas compensation for delay is based on the flight distance applying only to eligible flights.
• These amounts are per person and for aircrafts over 3,500 km, the reimbursement can be deducted by half percentage if the delay is less than 4 hours.
• For the flights upto 1,500 km, €250 is a reimbursement and it is €400 for the flights between 1,500 km and 3,500 km.
• Flights over 3,500 km provide €600 depending on the arrival delay time.
• For other flights, the qantas delay compensation is not a fixed cash amount but a reimbursement of reasonable expenses or a qantas delay refund of the ticket price.

What to do for Getting the Reimbursement?

• Check if your flight falls under the rules or if you are claiming only for the reasonable expenses.
• Use the customer care form on the website or specific delayed baggage compensation qantas claim portal on their website. Select the appropriate category.
• Provide your full booking reference and submit all the details to upload copies of all the supporting documents and receipts.
• Claims are assessed individually so the airline will contact you with the outcome or if further information is required for delayed baggage compensation qantas

How to Apply for a Refund?

• Check the fare rules and if you are ticket is allowing you to get a refund and go to the manage booking section on the website.
• Select the option to cancel your flight and request a refund for the untravelled flight.
• If you are unable to go for the claiming online then reach out to the local office or phone line to take help.

FAQs